Data protection - LEVATUS AG

Last updated on: 30.09.2024

We attach great importance to the transparent handling of personal data. This privacy policy provides information about what personal data we collect, for what purpose and to whom we disclose it. To ensure a high degree of transparency, this privacy policy is regularly reviewed and updated.

1. Which services we use

Google AdSense
Google Ads
Google Ads Conversion Tracking
Linkedin Ads
Google Analytics
Google Tag Manager
Microsoft Clarity
Calendly
Google Customer Reviews
Google My Business
WhatsApp Business Chat
Amazon S3
Meta Pay
Google Maps
Jetpack
YouTube
Gravatar
WordPress
Google Sign-in
Google reCaptcha
Google reCaptcha v2 für Contact Form 7
Google Cloud

2. Contact information

If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at info@levatus.ch. Responsible for the data processing that takes place via this website is

LEVATUS AG
Gurzelenstrasse 31
2502 Biel/Bienne
Switzerland

Person responsible for data protection:
Liam Ramser
info@levatus.ch
+41 32 342 4000

3. General principles

3.1 What data we collect from you and from whom we receive this data

First and foremost, we process personal data that you transmit to us or that we collect when operating our website. We may also receive personal data about you from third parties. This may include the following categories

Personal master data (name, address, date of birth, etc.);
Contact data (cell phone number, e-mail address, etc.);
Financial data (e.g. account details);
Online identifiers (e.g. cookie identifiers, IP addresses);
Location and traffic data;
Sound and image recordings;
particularly sensitive data (e.g. biometric data or information about your health).

3.2 Under what conditions do we process your data?

We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.

If, in exceptional cases, we are unable to comply with these principles, data processing may still be lawful because there is a justification. In particular, the following grounds for justification may apply:

Your consent;
The performance of a contract or pre-contractual measures;
Our legitimate interests, unless your interests prevail.

3.3 How can you withdraw your consent?

If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.

You can withdraw your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.

3.4 In which cases can we pass on your data to third parties?

a. Principle

We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called processors). The categories of recipients are as follows:

Accounting, trust and auditing companies;
Consulting companies (legal advice, taxes, etc.);
IT service providers (web hosting, support, cloud services, website design, etc.);
Payment service providers;
Providers of tracking, conversion and advertising services.

We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

We may also be obliged to disclose your personal data to authorities.

b. Visit our social media channels

We may have embedded links to our social media channels on our website. You can see this in each case (typically via corresponding icons). If you click on the icons, you will be redirected to our social media channels.

In this case, the social media providers will learn that you have accessed their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the providers.

c.Transfer abroad

Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer may take place worldwide.

If the level of data protection does not correspond to that in Switzerland, we carry out a prior risk assessment and contractually ensure that the same level of protection is guaranteed as in Switzerland (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de

3.5 How long do we store your data?

We only store personal data for as long as is necessary to fulfill the individual purposes for which the data was collected.

Data that we store when you visit our website is stored for twelve months. An exception applies to analysis and tracking data, which may be stored for longer.

We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.

3.6 How do we protect your data?

We will keep your data secure and take all reasonable measures to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it will be necessary for us to pass on your inquiries to companies affiliated with us. Your data will also be treated confidentially in these cases.

Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.

3.7 What rights do you have?

a. Right to information

You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to info@levatus.ch.

You also have the right to receive your data in a commonly used file format if we process your data automatically and if:

you have given your consent to the processing of this data; or
you have disclosed data in connection with the conclusion or fulfilment of a contract.

We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.

The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of enquiries, for legal or technical reasons or because we require more detailed information from you. You will be informed of the extension in good time, at least in text form.

b. Cancellation and rectification

You have the option of requesting the deletion or correction of your data at any time. We may reject the request if statutory provisions oblige us to store the data for a longer period or to retain it unchanged or if your request conflicts with a legal authorisation.

Please note that exercising your rights may be in conflict with contractual agreements and may have a corresponding impact on the performance of the contract (e.g. premature cancellation of the contract or cost consequences).

c. Legal process

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch

3.8 Changes to the privacy policy

We may change this privacy policy at any time. The changes will be published on https://levatus.ch/, you will not be informed separately.

4. Individual data processing operations

4.1 Provision of the website and creation of log files

What information do we receive and how do we use it?

When you visit https://levatus.ch/, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for the purposes of system administration, for statistical or backup purposes or for tracking purposes. These are

The name of your internet service provider;
Your IP address (under certain circumstances);
The version of your browser software;
The operating system of the computer used to access the URL;
The date and time of access;
The website from which you are visiting URL;
The search terms you used to find the URL.

Why are we allowed to process this data?

This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.

How can you prevent data collection?

The data is only stored for as long as is necessary to fulfil the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this.

4.2 Google AdSense

On our website, we use Google AdSense, a service for integrating adverts from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’).

Google AdSense uses cookies to analyse the use of the website by the visitor. In addition, Google AdSense also uses so-called web beacons (invisible graphics). These web beacons can be used to analyse information such as visitor traffic on the pages of this website.

The information generated by cookies and web beacons about the use of this website (including the user’s IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to contractual partners of Google. However, Google will not merge your IP address with other data stored by you.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

You can also deactivate interest-based ads on Google and interest-based Google ads on the web (within the Google display network) in your browser by activating the ‘Off’ button at https://www.google.com/settings/ads or deactivating them at https://www.aboutads.info/choices/. Further information on your setting options and data protection at Google can be found at https://www.google.com/intl/de/policies/privacy/?fg=1.

4.3 Google Ads

We use the Google Ads service on our website, an online advertising service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter ‘Google’). Google Ads enables us to place adverts in Google search results and in the Google advertising network.

4.4 Google Ads Conversion Tracking

We use the online advertising programme ‘Google Ads’ on our website and, in this context, conversion tracking (visit action analysis). Google Ads Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’).

When you click on an advert placed by Google, a conversion tracking cookie is placed on your device. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognise that you have clicked on the ad and have been redirected to this page.

The information collected using the conversion cookie is used to compile conversion statistics. This tells us the total number of users who clicked on one of our adverts and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified.

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You will then not be included in the conversion tracking statistics.

You can also deactivate personalised advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/My-Ad-Center-Help/answer/12155764.

4.5 Linkedin Ads

On our website, we use advertising services from LinkedIn, a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (‘LinkedIn’).

LinkedIn Ads allows us to serve targeted ads based on users’ interests and behaviour. LinkedIn uses cookies and similar technologies to display adverts based on your previous visits to our and other websites. This enables us to measure and optimise the effectiveness of our advertising measures.

The information collected by LinkedIn Ads is anonymous to us, i.e. we do not receive any personal data about individual users. However, this data is stored and processed by LinkedIn so that a connection to the respective user profile is possible and LinkedIn can use the data for its own advertising purposes in accordance with the LinkedIn Privacy Policy.

If you are a member of LinkedIn and are logged into your LinkedIn account while you visit our website, the data collected by LinkedIn Ads will be linked to your LinkedIn account.

The purpose of using LinkedIn Ads is to analyse and optimise the effectiveness of our advertising measures. Data processing is carried out on the basis of our legitimate interest in targeted advertising and analysing the impact and efficiency of this advertising.

4.6 Google Analytics

We use Google Analytics on our website, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout.

4.7 Google Tag Manager

To manage website tags via an interface, we use Google Tag Manager, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.

By using Google Tag Manager, scripts (so-called tags) can be automatically activated on our website and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you are using, the subpages of our website you have visited and other interactions during your visit to our website.

4.8 Microsoft Clarity

Our website uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft Clarity helps us to better understand user behaviour on our website by recording interactions such as clicks, scrolling and mouse movements. This enables us to optimise the user experience on our website.

Microsoft Clarity uses cookies and other technologies to collect data such as IP addresses, browser type, operating system, pages visited, time spent on the site and other similar information. This data is anonymised and is used to identify user trends and continuously improve our website.

Microsoft stores this data securely and takes appropriate data protection measures to protect it from unauthorised access. The data is not used to personally identify individual users.

4.9 Calendly

Our website integrates functions of the online appointment scheduling service Calendly, offered by Calendly LLC, 271 17th Street NW, Atlanta, GA 30363, USA. Calendly allows visitors to our website to make appointments with us directly online.

When you book an appointment via Calendly, you will be asked to provide certain personal information such as your name, e-mail address and, if applicable, your telephone number. This data is required to coordinate the appointment, inform you of the appointment status and send reminders if necessary.

Calendly has its own privacy policies and practices, which may differ from those of our website. For more information about privacy in connection with Calendly, please see Calendly’s privacy policy: https://calendly.com/pages/privacy. If you have any questions about the information Calendly collects or wish to exercise your rights with respect to that information, you should contact Calendly LLC directly.

4.10 Google Customer Reviews

We use the Google Customer Reviews service on our website, offered by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). Google Customer Reviews enables our customers to provide feedback on their purchasing experience with us and helps us to improve our service quality and customer experience.

After making a purchase on our website, you may be invited to participate in a Google Customer Reviews survey. If you choose to participate, Google will provide you with a survey in which you can rate your experience with us. The information you provide will be processed and aggregated by Google to give us an overall picture of customer satisfaction.

When you use Google Customer Reviews, data, including your IP address, the date and time of the survey and your ratings, are transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries.

If you do not wish to participate in Google Customer Reviews, you can simply ignore or decline the invitation to the survey.

For more information about Google’s data collection and privacy practices in relation to Google Customer Reviews, please see Google’s privacy policy at https://www.google.de/intl/de/policies/privacy/ and the specific information on Google Customer Reviews.

4.11 Google My Business

On our website we use functions of Google My Business, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google My Business enables companies to manage their presence on Google, including Google Search and Google Maps, and to interact with customers.

By visiting our website or interacting with our Google My Business entry, such as leaving reviews or asking questions, data, in particular your IP address and the content of your interactions, is transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries.

Google uses this information to provide the services of Google My Business, to facilitate user interactions with companies and to provide us with reports and analyses about the interactions and performance of our company entry.

4.12 WhatsApp Business Chat

For direct communication, we offer you the option of contacting us via “WhatsApp Business Chat”. This service is provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of Meta Inc, 1601 Willow Road, Menlo Park, CA 94025, USA.

If you contact us via WhatsApp Business Chat, your cell phone number and the content of your message, as well as any other data provided by you, will be transmitted to WhatsApp and processed there. We receive this data and use it to respond to your request.

WhatsApp uses cookies and other technologies to provide the service and enable communication. Your IP address may also be recorded and stored in the process.

Please note that the use of WhatsApp Business Chat and communication via this service is subject to WhatsApp’s privacy policy. We recommend that you read these guidelines before using the service.

4.13 Amazon S3

Our website uses Amazon S3, a storage service provided by Amazon Web Services, Inc. This service enables us to store and deliver content, such as images, documents and other media, securely and efficiently.

When you visit our website, certain files stored on Amazon S3 may be loaded in order to provide you with an optimal user experience. This may result in requests being sent to Amazon servers, which may transmit data such as your IP address, the browser used and other technical information.

Amazon processes your data in accordance with the Amazon Privacy Policy. It is recommended that you consult this policy for more information about Amazon’s use of your data.

4.14 Meta Pay

Our website offers the option of making payments via Meta Pay, a payment service provided by Meta Platforms, Inc, 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.). Meta Pay enables fast, simple and secure payment processing directly via the Meta Platform.

If you select Meta Pay as your payment method, you will be asked to enter or confirm your payment information, such as credit card or bank account details, in Meta Pay if these are already stored. The actual payment processing then takes place via Meta, whereby we only receive confirmation of the successful payment process without having access to your full payment details.

For more information on the handling of user data in connection with Meta Pay and the specific privacy practices of this service, please refer to Meta’s privacy policy: https://www.facebook.com/privacy/policy/ and the specific information on Meta Pay on the official Meta help page. If you do not want Meta to process your data in connection with Meta Pay, please choose another payment method on our website.

4.15 Google Maps

On our website, we use Google Maps, a map service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Maps enables us to integrate interactive maps directly into the website and allows you to conveniently use the map function, for example to search for a location or to plan your route.

When you visit the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, further data, in particular your IP address, is transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists.

Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising.

You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

4.16 Jetpack

Jetpack is a product of Automattic Inc., a company that provides various online services and products, including WordPress.com. Jetpack offers a range of features to improve and optimize WordPress websites, including website statistics, security services, image optimization and various other tools to increase performance and security. Automattic Inc. has its registered office at 60 29th Street #343, San Francisco, CA 94110, USA.

We use Jetpack on our website to provide various functions and optimizations. This includes monitoring website traffic, optimizing images for faster loading times, protecting against unwanted logins and providing social media sharing tools.

Jetpack uses various technologies, including cookies, to improve the user experience and provide detailed website statistics. It also collects IP addresses, browser information and other data to support security features and detect potential threats.

4.17 YouTube

Videos from YouTube, a platform of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), are integrated on our website. When you view the videos or click on the play button, data, including your IP address and information about the browser you are using, is transmitted to Google’s servers and stored there. This data is used to provide the video, monitor performance and improve the user experience.

If you are logged in to your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

4.18 Gravatar

On our website, we use the Gravatar service offered by Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, USA. Gravatar allows users to use a globally standardized and recognizable profile picture that is linked to their email address.

If you leave comments or posts on our website using the email address associated with a Gravatar account, your Gravatar image may be displayed next to your comment or post. Your email address will be sent to Gravatar to check whether a profile picture is linked to it. The email address is transmitted in encrypted form and is not displayed publicly.

4.19 WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, USA. WordPress enables us to create, manage and publish content.

When you use our website, which is based on WordPress, various data, including your IP address, date and time of access and information about the browser you are using, may be collected and stored. This data is mainly used for administrative purposes and to ensure the smooth operation of the website.

Some WordPress functions, such as comments or contact forms, may collect additional personal data when you use them.

4.20 Google Sign-in

On our website, we offer the option of logging in via Google Sign-in, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Sign-in allows you to sign in to our website using your Google account without having to create a separate username and password for our website.

When you sign in using Google Sign-in, Google will ask you to grant certain permissions that allow us to access selected information in your Google Account. This may include your name, email address and profile picture. This information is used to create or update your user profile on our website.

By using Google Sign-in, data, including the permissions you have granted and your IP address, is transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

If you do not want Google to associate the data collected via our web service directly with your Google account, you cannot sign in to our website with Google Sign-in.

4.21 Google reCaptcha

We use the reCAPTCHA service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) to protect against unwanted requests via the Internet form on our website. The query is used to distinguish whether the input is made by a human or abusively by automated, machine processing. As part of the query, information such as your IP address or your behavior when filling out the form may be transmitted to Google.

For this purpose, your input is transmitted to Google and processed there. By using reCAPTCHA, you consent to the recognition you have provided being incorporated into the digitization of old works. However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address transmitted by your browser as part of reCAPTCHA will not be merged with other Google data.

4.22 Google reCaptcha v2 für Contact Form 7

To protect your requests via the internet form on our website, we use the reCAPTCHA v2 service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The query is used to distinguish whether the input is made by a human or abusively by automated, machine processing. The query includes sending your IP address and any other data required by Google for the reCAPTCHA service to Google.

For this purpose, your input is transmitted to Google and used there. By using reCAPTCHA, you consent to the recognition you have provided being incorporated into the digitization of old works. However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

4.23 Google Cloud

For storage, hosting and data processing services, we use Google Cloud, a cloud platform service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Cloud enables us to store, process and retrieve data securely in the cloud.

By using Google Cloud, data and information generated through the use of our services, including your IP address and other relevant data, is transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries.

Google uses this information to ensure the operation and availability of our data and applications in the cloud and to provide us with reports and analyses.

You can find more information about Google’s data collection and privacy practices in relation to the Google Cloud in Google’s privacy policy at https://www.google.de/intl/de/policies/privacy/ and in the specific information about the Google Cloud at https://cloud.google.com/terms/data-processing-terms.